Every item — equipment for restaurants, cafes, bars, fast food, catering, and laundries—purchased from our online store, ProfStor, comes with an official warranty.

The warranty period is specified in the warranty card and begins upon purchase of the professional kitchen equipment.

Warranty and post-warranty service

To be eligible for free warranty service, the customer must follow all operating instructions for professional kitchen appliances, which are detailed in the product data sheet for each appliance.

After purchasing the appliance, the customer receives a document bearing the company's seal and the seller's signature. By accepting the product, the customer agrees to the warranty terms.

Upon receipt, the appliance must be carefully inspected for defects, malfunctions, and possible mechanical damage. If any are discovered, a written claim must be submitted to the shipping company or ProfStor within 7 days. If these steps are not completed within the specified timeframe, the appliance will not be eligible for free warranty repair. Claims regarding quality will not be accepted without a properly completed warranty card or if it contains any corrections.

Our specialists also provide post-warranty service for appliances purchased from us. Repairs and replacement of consumables and components are carried out as quickly as possible after our specialists have made a report and signed the contract.

Warranty service conditions

Equipment purchased from us must be used strictly for its intended purpose, observing safety precautions. When operating the equipment, do not exceed the food processing limits specified in the data sheet. Use only the power supply specified by the manufacturer.

If a manufacturer-related malfunction occurs during operation of the equipment, the warranty repair period (up to 14 days) will depend on the nature of the malfunction. When parts are replaced under warranty, the warranty period for the replaced parts cannot exceed the warranty period for the equipment itself. If the replacement of certain components of the device requires delivery from the manufacturer, the warranty period is suspended during the service period.

The following items are not covered by warranty:

1. Replacement parts and consumables with a limited lifespan:

• Receipt tape;
• Lamps;
• Curtains for refrigerated display cases;
• Cartridges, etc.

2. Preventive and routine maintenance:Inspection;Cleaning;Lubrication;Belt tensioning;Adjustment, etc.

3. Testing process control with properly functioning equipment.

• Industrial Equipment Repair

ProfStor specialists provide repair services for industrial equipment available in our online store and provide a warranty on the work performed. The price for repairing professional equipment is determined on-site and depends on the cost of components and the complexity of the problem. The customer is responsible for transporting the faulty device with the necessary documentation to the service center or covers the transportation costs upon arrival of the technicians at the equipment's operating location.

In what cases are warranty obligations cancelled?

The warranty does not cover devices that fail due to:

• damage during shipping and the buyer's failure to inspect the purchased device immediately after delivery;
• improper use;accidental or intentional damage caused by the user;
• defects caused by natural disasters;
• damage caused by exposure to moisture or aggressive agents in the bracelet mechanism;
• violation of the operating instructions specified in the instructions;improper connection or operation in the electrical network;
• customer modifications or modifications using parts not specified by the manufacturer or in the device's data sheet;
• repair of gas, electrical, water, or sewer system malfunctions.

Return or Replacement Policy

In accordance with the Law of Ukraine "On the Protection of Consumer Rights," you may return goods purchased from our Prof-Store online store within 14 days of their purchase, provided that all legal requirements are strictly observed.

To use this feature, you must:

• The original receipt (invoice) for the purchase of the product;
• The original factory seals, straps, etc., are intact;
• The product and its components are in a marketable condition;
• There are no minor mechanical damages, scratches, or abrasions;
• The product does not require supervision;
• The original packaging and components, as provided by the manufacturer, are present and intact;
• All tags and factory markings are intact.